Shipping & Returns
In the event your purchase was not quite what you were expecting or looking for, we will happily do what we can remedy the situation.
- Verify that your item is in the same condition as it was received. If you are unsure, please email us for more information.
- Complete the form on our Contact Us page. Include the order number and same email address you ordered with. You can log into your account here and view your order history, or search your email for the order notification you received. If you did not receive an order notification, you may have misspelled your email and it never arrived, or it may have gone to spam. We'll do our best to find your order in our system.
- Package and ship the item to us. Include your order number and a written note about what we discussed (or print the email exchange). We suggest paper or plastic bags as stuffing to keep the item fixed securely in place inside the package. We also suggest Priority Mail to ensure that your order returns safely to us. We cannot be held liable for damaged or lost parcels. Ship the package to:
Geiger Harness & Tack
2824 Ireton Trees Rd.
Bethel, OH 45106
- Once we've determined the order is in good condition, we will issue a refund with whichever method was used (minus the cost of shipping).
Issues with Orders
Customized/Personalized Orders - All sales for custom / personalized products are final. We cannot accept returns or exchanges for these items unless there is a problem or defect with the product. In that case please contact us and we will do what we can to remedy the situation.
We will accept exchanges for unused items, but you are responsible for shipping costs to and from. Contact us at firstname.lastname@example.org
We do not accept returns for international orders.